Frequently Asked Questions
1. Shipping Time
Most orders arrive within 6-11 Work days depending on your location and local delivery processing times.
2. Order Tracking
Once your order ships, you’ll receive a tracking number by email so you can follow your package in real time through our Track Order page.
3. Payment Methods
We accept major credit cards including Visa, Mastercard, and American Express, along with additional secure payment methods available in select regions.
4. Returns & Refunds
We offer a 30-day return window from the date your order is delivered. Items must be unused, unworn, and in original condition to qualify for a return.
Customers are responsible for return shipping costs, and all returns must be sent using a trackable shipping service. Returns sent without tracking may not be eligible for processing.
5. Exchanges
If you need a different size or style, please contact our support team within 30 days of delivery. Once approved, we’ll guide you through the exchange process.
6. Order Changes & Cancellations
Orders may be modified or canceled within 1 hour of being placed. After this timeframe, orders are processed quickly and changes may no longer be possible.
7. Customs & Import Fees
Depending on your country’s regulations, customs or import fees may apply and are the responsibility of the customer.
8. Contact Us
For any questions or support, feel free to contact us at:
We aim to respond to all inquiries within 24-48 hours.
9. Why Berkly Lane
Berkly Lane was built around clean aesthetics, elevated essentials, and effortless everyday style. We focus on modern pieces designed to feel timeless, versatile, and easy to wear.